Outbound marketing remains a cornerstone of lead generation and customer acquisition strategies in 2025, leveraging channels such as email marketing, social media outreach, and cold calling. Despite the rise of inbound marketing, outbound approaches continue to deliver measurable results when executed with precision and supported by data-driven insights. This report explores the critical performance metrics, industry benchmarks, and optimization tools that define success across these channels, providing actionable insights for businesses aiming to refine their outbound marketing strategies.
Key Metrics for Outbound Marketing Channels
To evaluate and optimize outbound campaigns, businesses must track and analyze key performance indicators (KPIs) specific to each channel. These metrics not only measure campaign effectiveness but also highlight areas for improvement:
- Email Marketing: Metrics such as deliverability rates, open rates, click-through rates (CTR), click-to-open rates (CTOR), and unsubscribe rates are essential for assessing campaign performance. According to MailerLite, industry benchmarks for these metrics vary by sector, offering a comparative framework for evaluating success.
- Social Media Outreach: Engagement metrics, including click-through rates, impressions, and conversion rates, are critical for benchmarking social media campaigns. Platforms like LinkedIn are particularly effective for B2B social selling, as highlighted by SeeResponse.
- Cold Calling: KPIs such as call-to-conversion ratios, decision-maker reach rates, and meetings scheduled are vital for measuring the effectiveness of cold calling. Studies, such as those referenced by Leads at Scale, emphasize the importance of strategic calling over sheer volume.
Benchmarking Campaign Performance
Benchmarking provides a comparative analysis of campaign performance against industry standards. For example, email open rates vary significantly by industry, with benchmarks provided by platforms like HubSpot and Brevo offering valuable insights. Similarly, social media benchmarks, such as those compiled by Social Insider, help marketers gauge their performance relative to competitors.
Tools for Optimization
The effectiveness of outbound marketing campaigns can be significantly enhanced through the use of specialized tools:
- Email Deliverability Tools: Solutions like UseBouncer and MailerLite assist in improving inbox placement, reducing bounce rates, and maintaining sender reputation. These tools ensure that emails reach their intended audience, a critical factor for achieving high open and engagement rates.
- Social Media Management Tools: Platforms such as Hootsuite and LinkedIn Sales Navigator enable businesses to streamline social media outreach, track engagement metrics, and build relationships with prospects.
- Cold Calling Analytics Tools: Advanced CRM systems and analytics platforms, as discussed by FasterCapital, provide insights into call performance, enabling teams to refine scripts and strategies for better conversion rates.
Conclusion
By focusing on key metrics, leveraging industry benchmarks, and utilizing advanced tools, businesses can optimize their outbound marketing campaigns to achieve higher engagement, better conversion rates, and a stronger return on investment (ROI). This report will delve deeper into each channel, providing a comprehensive analysis of strategies and tools to drive success in 2025.
Table of Contents
- Evaluating Key Metrics for Outbound Marketing Channels
- Email Marketing Metrics and Benchmarks
- Deliverability Rate
- Open Rate
- Click-Through Rate (CTR)
- Response Rate
- Bounce Rate
- Social Media Marketing Metrics and Benchmarks
- Engagement Rate
- Reach and Impressions
- Click-Through Rate (CTR)
- Conversion Rate
- Cost Per Acquisition (CPA)
- Cold Calling Metrics and Benchmarks
- Call Success Rate
- Conversion Rate
- Average Call Duration
- Follow-Up Rate
- Cost Per Call
- Tools for Optimizing Outbound Marketing Channels
- Email Marketing Tools
- Social Media Tools
- Cold Calling Tools
- Multi-Channel Tools
- Strategies for Benchmarking and Optimization
- A/B Testing
- Personalization
- Analytics and Reporting
- Scalability
- Multi-Channel Integration
- Tools and Best Practices for Email Deliverability and Campaign Performance
- Email Deliverability Optimization Tools
- Advanced Email Authentication Tools
- AI-Powered Deliverability Monitors
- Email List Verification Platforms
- Campaign Performance Metrics for Email Marketing
- Engagement Metrics Beyond Open Rates
- Dynamic Segmentation for Higher Engagement
- Predictive Analytics for Campaign Optimization
- Social Media Campaign Optimization Tools
- Multi-Platform Analytics Dashboards
- AI-Driven Content Recommendations
- Real-Time Sentiment Analysis
- Cold Calling Campaign Metrics and Tools
- Advanced Call Analytics Platforms
- Real-Time Lead Scoring
- Call Automation and Follow-Up Tools
- Best Practices for Campaign Performance Across Channels
- Cross-Channel Integration
- Personalization at Scale
- Continuous A/B Testing
- Data-Driven Decision Making
- Compliance and Ethical Considerations
- Strategies and KPIs for Cold Calling and Social Media Campaigns
- Cold Calling Metrics and Key Performance Indicators (KPIs)
- Strategic Call Volume Management
- Decision-Maker Reach Rate (DMRR)
- Call-to-Appointment Ratio
- Prospect Quality Rating
- ROI of Cold Calling
- Social Media Campaign Metrics and Optimization Strategies
- Social Media Engagement Quality
- Multi-Channel Integration for Social Media
- Influencer Collaboration Metrics
- Social Selling Index (SSI)
- Cost Per Lead (CPL) on Social Media
- Tools for Cold Calling and Social Media Campaigns
- AI-Powered Call Analytics
- Social Media Management Platforms
- Predictive Analytics for Lead Scoring
- Multi-Channel Campaign Orchestration
- Sentiment Analysis Tools
- Advanced Strategies for Campaign Optimization
- Hyper-Personalization
- Data-Driven Iteration
- Omnichannel Retargeting
- Compliance and Ethical Considerations
- AI-Enhanced Content Recommendations
Evaluating Key Metrics for Outbound Marketing Channels
Email Marketing Metrics and Benchmarks
Deliverability Rate
Deliverability rate is a critical metric that measures the percentage of emails successfully delivered to recipients’ inboxes. A healthy deliverability rate typically ranges between 95% and 98%, according to industry standards (AiSDR). Factors influencing deliverability include email domain health, spam filter compliance, and sender reputation. Tools like Amplemarket offer domain health analysis by monitoring SPF, DKIM, and DMARC records to ensure email deliverability (Evaboot).
Open Rate
Open rate measures the percentage of recipients who open an email. Industry benchmarks suggest a standard open rate of 15% to 25% for outbound campaigns (AiSDR). Campaigns with open rates below 15% may indicate issues with subject line relevance or targeting. Tools such as Mailchimp and HubSpot provide A/B testing capabilities to optimize subject lines and improve open rates (Waveon).
Click-Through Rate (CTR)
CTR evaluates the percentage of recipients who click on links within an email. A good CTR for outbound email campaigns ranges between 2% and 5%. High CTRs often result from personalized content and compelling calls-to-action (CTAs). Tools like ActiveCampaign enable marketers to track CTRs and analyze user engagement patterns (Waveon).
Response Rate
Response rate measures the percentage of recipients who reply to an email. Standard response rates for outbound email campaigns range from 5% to 10%, with positive response rates typically falling between 1% and 5% (AiSDR). Personalization, such as addressing recipients by name or referencing their interests, significantly boosts response rates. Tools like Outreach.io automate follow-ups and track responses to maximize engagement (Evaboot).
Bounce Rate
Bounce rate measures the percentage of emails that fail to reach recipients due to invalid addresses or server issues. A healthy bounce rate should remain below 5% (AiSDR). Regularly cleaning email lists and verifying addresses using tools like ZeroBounce can help maintain low bounce rates.
Social Media Marketing Metrics and Benchmarks
Engagement Rate
Engagement rate measures how actively users interact with social media content, including likes, shares, and comments. A strong engagement rate indicates that content resonates with the audience. Industry benchmarks vary by platform, with Instagram achieving higher engagement rates (1%-3%) compared to LinkedIn (0.5%-1%) (Revnew).
Reach and Impressions
Reach measures the number of unique users who see a post, while impressions count the total number of times a post is displayed. These metrics help assess the visibility and effectiveness of social media campaigns. Tools like Hootsuite and Buffer provide detailed analytics on reach and impressions across platforms (Waveon).
Click-Through Rate (CTR)
CTR on social media measures the percentage of users who click on links within posts or ads. A CTR of 0.5%-1% is considered average for most platforms. Optimizing visuals, headlines, and CTAs can improve CTR. Platforms like Facebook Ads Manager and LinkedIn Campaign Manager offer built-in analytics to track CTR (Waveon).
Conversion Rate
Conversion rate measures the percentage of users who complete a desired action, such as signing up for a newsletter or making a purchase, after engaging with social media content. Conversion rates vary by industry but typically range from 1% to 3%. Tools like Google Analytics can track conversions from social media campaigns (Revnew).
Cost Per Acquisition (CPA)
CPA calculates the cost of acquiring a customer through social media campaigns. Lower CPA indicates higher campaign efficiency. Tools like Sprout Social and AdEspresso help monitor CPA and optimize ad spend (Waveon).
Cold Calling Metrics and Benchmarks
Call Success Rate
Call success rate measures the percentage of calls that result in meaningful conversations or appointments. Industry benchmarks suggest a success rate of 0.3%-2% for cold calling (Leads at Scale). Factors influencing success include call scripts, timing, and lead targeting.
Conversion Rate
Conversion rate for cold calling measures the percentage of calls that lead to a sale or qualified lead. A conversion rate of 20% is considered strong for high-quality leads (Leads at Scale). CRM tools like Pipedrive and Zoho CRM track conversion rates and provide insights into call outcomes (Revnew).
Average Call Duration
Average call duration indicates the level of engagement during calls. Longer calls often signify deeper conversations and stronger interest from prospects. Tools like Aircall and RingCentral provide call duration analytics (Waveon).
Follow-Up Rate
Follow-up rate measures the percentage of prospects who agree to a follow-up call or meeting. High follow-up rates indicate effective initial conversations. Automated dialing tools like SalesLoft streamline follow-up scheduling and tracking (Evaboot).
Cost Per Call
Cost per call calculates the total cost of a cold calling campaign divided by the number of calls made. Lower costs indicate greater efficiency. Tools like CallRail and JustCall help track and optimize call costs (Waveon).
Tools for Optimizing Outbound Marketing Channels
Email Marketing Tools
- Mailchimp: Offers A/B testing, segmentation, and automation for email campaigns (Waveon).
- HubSpot: Provides advanced analytics and CRM integration for lead tracking (Waveon).
- ZeroBounce: Ensures email list hygiene by removing invalid addresses (Evaboot).
Social Media Tools
- Hootsuite: Manages and analyzes social media campaigns across platforms (Waveon).
- Buffer: Schedules posts and tracks engagement metrics (Waveon).
- Sprout Social: Offers CPA tracking and audience insights (Waveon).
Cold Calling Tools
- Aircall: Provides call analytics and CRM integration (Waveon).
- SalesLoft: Automates follow-ups and tracks call outcomes (Evaboot).
- RingCentral: Offers call duration tracking and performance monitoring (Waveon).
Multi-Channel Tools
- Outreach.io: Automates email and call sequences for consistent outreach (Evaboot).
- ActiveCampaign: Combines email, social, and CRM functionalities (Waveon).
- Pipedrive: Tracks leads and integrates with multiple outbound channels (Revnew).
Strategies for Benchmarking and Optimization
A/B Testing
A/B testing allows marketers to compare variations of campaigns to identify the most effective strategies. For example, testing subject lines in email campaigns can improve open rates (Waveon).
Personalization
Personalized messaging increases engagement across email, social media, and cold calling. Tools like Amplemarket enable customization based on recipient data (Evaboot).
Analytics and Reporting
Advanced analytics tools provide insights into campaign performance, enabling data-driven decisions. Platforms like Google Analytics and HubSpot offer detailed reporting for outbound channels (Waveon).
Scalability
Scalability ensures that outbound campaigns can grow without compromising performance. Tools like Outreach.io and ActiveCampaign support large-scale outreach while maintaining efficiency (Waveon).
Multi-Channel Integration
Integrating email, social media, and cold calling campaigns creates a cohesive strategy. CRM platforms like Zoho CRM enable seamless coordination across channels (Revnew).
Tools and Best Practices for Email Deliverability and Campaign Performance
Email Deliverability Optimization Tools
Advanced Email Authentication Tools
While previous reports have touched on SPF, DKIM, and DMARC protocols for email authentication, this section focuses on advanced tools that simplify and enhance their implementation. Tools like MxToolbox provide real-time monitoring of email authentication settings, ensuring compliance with ISP requirements. Additionally, Postmark specializes in transactional email delivery with built-in SPF/DKIM configuration checks, helping businesses avoid spam filters.
AI-Powered Deliverability Monitors
Unlike generic email marketing tools, AI-powered platforms such as SendForensics analyze deliverability risks by examining email content, domain reputation, and recipient behavior patterns. These tools provide predictive scoring to help marketers preemptively address issues that could harm deliverability rates.
Email List Verification Platforms
Building on the concept of list hygiene, tools like NeverBounce and ZeroBounce go beyond removing invalid addresses. They also identify role-based emails, disposable domains, and spam traps, ensuring that only high-quality leads remain on your list. This is critical for maintaining a sender reputation above industry standards.
Campaign Performance Metrics for Email Marketing
Engagement Metrics Beyond Open Rates
While open rates are a common benchmark, deeper engagement metrics such as « read time » and « scroll depth » provide a more nuanced view of recipient interaction. Tools like Litmus offer heatmaps and engagement analytics, enabling marketers to optimize content for higher interaction levels.
Dynamic Segmentation for Higher Engagement
Unlike static segmentation, dynamic segmentation tools such as ActiveCampaign use real-time behavioral data to adjust audience groups. This ensures that recipients receive content tailored to their latest interactions, improving both click-through rates (CTR) and conversion rates.
Predictive Analytics for Campaign Optimization
Platforms like HubSpot incorporate machine learning to predict campaign outcomes based on historical data. This allows marketers to refine targeting strategies and allocate resources more effectively, maximizing ROI.
Social Media Campaign Optimization Tools
Multi-Platform Analytics Dashboards
While previous reports have discussed engagement and reach metrics, tools like Sprout Social and Hootsuite aggregate data across multiple platforms, providing a unified view of campaign performance. These dashboards enable marketers to compare metrics like impressions, clicks, and conversions against industry benchmarks.
AI-Driven Content Recommendations
Platforms such as Canva Pro and Lately use AI to analyze past content performance and recommend new formats or topics. This ensures that social media posts are optimized for engagement and reach, aligning with platform-specific trends.
Real-Time Sentiment Analysis
Unlike traditional engagement metrics, sentiment analysis tools like Brandwatch measure audience sentiment in real time. This provides actionable insights into how campaigns are perceived, enabling immediate adjustments to messaging or targeting.
Cold Calling Campaign Metrics and Tools
Advanced Call Analytics Platforms
Building on the concept of call success rates, platforms like Chorus.ai and Gong.io offer advanced analytics, including conversation intelligence. These tools analyze call transcripts to identify patterns in successful pitches, helping teams refine their scripts and strategies.
Real-Time Lead Scoring
Unlike traditional lead scoring methods, tools like Outreach.io use AI to score leads in real time based on their responsiveness and engagement during calls. This ensures that sales teams focus their efforts on high-potential prospects.
Call Automation and Follow-Up Tools
Platforms such as Aircall and RingCentral automate follow-up calls and integrate with CRM systems. This streamlines the sales process and ensures consistent outreach, improving metrics like follow-up rate and conversion rate.
Best Practices for Campaign Performance Across Channels
Cross-Channel Integration
While previous reports have emphasized multi-channel tools, this section highlights the importance of seamless integration. Platforms like Zapier enable automation between email, social media, and cold calling tools, ensuring consistent messaging and data synchronization.
Personalization at Scale
Building on the concept of personalization, tools like Dynamic Yield use AI to deliver hyper-personalized content across channels. This enhances engagement and conversion rates by tailoring messages to individual preferences and behaviors.
Continuous A/B Testing
While A/B testing has been discussed, this section focuses on continuous testing methodologies. Platforms like Optimizely allow marketers to test multiple variables simultaneously, providing faster insights into what drives performance.
Data-Driven Decision Making
Unlike basic analytics, advanced platforms like Tableau and Power BI offer predictive and prescriptive analytics. These tools help marketers identify trends and make data-driven decisions to optimize campaign performance.
Compliance and Ethical Considerations
With increasing regulations like GDPR and CCPA, tools like OneTrust ensure compliance across all outbound marketing channels. This not only protects businesses from legal risks but also builds trust with audiences.
By focusing on these tools and best practices, businesses can significantly enhance the performance of their outbound marketing campaigns, ensuring higher deliverability, engagement, and conversion rates across email, social media, and cold calling channels.
Strategies and KPIs for Cold Calling and Social Media Campaigns
Cold Calling Metrics and Key Performance Indicators (KPIs)
Strategic Call Volume Management
While previous content has addressed the importance of tracking call volume, this section emphasizes the strategic management of call volume based on industry benchmarks. For example, in high-volume industries, sales representatives typically make 70-80 calls per day, whereas complex B2B sales may require only 20-30 calls daily (Leads at Scale). The focus is shifting from sheer quantity to quality-driven calling strategies. By leveraging AI-driven tools like Gong.io, sales teams can analyze call trends and prioritize high-value leads, ensuring that each call contributes to measurable outcomes.
Decision-Maker Reach Rate (DMRR)
This metric evaluates how often cold calls connect with key decision-makers. Top-performing teams achieve over a 30% DMRR by utilizing accurate contact lists and multi-channel approaches (Leads at Scale). Unlike the previously discussed « Call Success Rate, » this metric specifically focuses on targeting the right individuals, bypassing gatekeepers, and increasing the likelihood of meaningful conversations. Tools like LinkedIn Sales Navigator and Salesforce’s predictive analytics can help refine targeting strategies.
Call-to-Appointment Ratio
The call-to-appointment ratio measures how many calls result in scheduled meetings. Industry averages hover around 2.5%, but top performers exceed 5.4% by adopting hyper-personalized scripts and objection-handling frameworks (Munzai Solutions). This differs from the « Conversion Rate » metric previously discussed, as it focuses on securing the next step in the sales funnel rather than closing deals. AI-powered platforms like Outreach.io can automate follow-ups and improve appointment-setting efficiency.
Prospect Quality Rating
This KPI assesses the quality of leads contacted during cold calling campaigns. High-quality leads are more likely to convert, and tracking this metric ensures that sales teams focus their efforts on prospects with the highest potential. Tools like Pipedrive and Zoho CRM provide lead scoring functionalities to evaluate and prioritize prospects (Leads at Scale).
ROI of Cold Calling
Cold calling remains a high-ROI strategy, with research showing that 82% of buyers accept meetings when approached effectively (Munzai Solutions). This metric evaluates the financial return generated from cold calling efforts relative to the costs incurred. By integrating cold calling with omnichannel strategies, such as LinkedIn outreach, businesses can boost success rates by up to 30%.
Social Media Campaign Metrics and Optimization Strategies
Social Media Engagement Quality
While existing content has covered « Engagement Rate, » this section delves deeper into assessing the quality of engagement. Metrics such as comment sentiment, share frequency, and follower growth rate provide insights into how well the content resonates with the target audience. Real-time sentiment analysis tools like Brandwatch can help identify trends and refine messaging (The Email Marketers).
Multi-Channel Integration for Social Media
Unlike the previously discussed « Cross-Channel Integration, » this section focuses on leveraging social media as a central hub for integrating email and cold calling campaigns. For instance, social platforms can be used to warm up leads before initiating cold calls or email outreach. Tools like HubSpot and ActiveCampaign enable seamless coordination between social media and other outbound channels (SalesHive).
Influencer Collaboration Metrics
This metric evaluates the impact of influencer partnerships on campaign performance. Key indicators include referral traffic, conversion rates from influencer posts, and cost per acquisition (CPA). Platforms like Upfluence and AspireIQ can track these metrics and optimize influencer campaigns for better ROI (ClickInsights).
Social Selling Index (SSI)
The SSI measures a sales team’s effectiveness in leveraging social media for prospecting and relationship-building. High SSI scores correlate with better lead generation and conversion rates. LinkedIn’s SSI dashboard provides actionable insights to improve social selling strategies (Munzai Solutions).
Cost Per Lead (CPL) on Social Media
Tracking CPL helps evaluate the efficiency of social media campaigns in generating leads. By analyzing ad performance and optimizing targeting criteria, businesses can reduce CPL and improve overall campaign profitability. Facebook Ads Manager and Google Analytics are widely used for this purpose (The Email Marketers).
Tools for Cold Calling and Social Media Campaigns
AI-Powered Call Analytics
Advanced call analytics platforms like Gong.io and Chorus.ai provide real-time insights into call performance, enabling sales teams to identify patterns and improve their strategies. These tools also integrate with CRM systems to streamline data collection and reporting (Leads at Scale).
Social Media Management Platforms
Tools like Hootsuite and Buffer allow businesses to schedule posts, monitor engagement, and analyze campaign performance across multiple social platforms. These platforms also offer integration with email marketing and CRM tools for a unified approach (SalesHive).
Predictive Analytics for Lead Scoring
Predictive analytics tools, such as Salesforce Einstein and HubSpot, use machine learning algorithms to prioritize high-value leads. This functionality is particularly useful for both cold calling and social media campaigns, as it ensures that resources are allocated efficiently (Munzai Solutions).
Multi-Channel Campaign Orchestration
Platforms like Marketo and ActiveCampaign enable businesses to orchestrate campaigns across email, social media, and cold calling channels. These tools provide a centralized dashboard for tracking performance metrics and optimizing workflows (The Email Marketers).
Sentiment Analysis Tools
Real-time sentiment analysis tools like Brandwatch and Sprout Social help businesses gauge audience reactions to social media campaigns. These insights can inform content strategy and improve engagement rates (The Email Marketers).
Advanced Strategies for Campaign Optimization
Hyper-Personalization
Unlike the previously discussed « Personalization at Scale, » this section focuses on hyper-personalization techniques, such as dynamic content and personalized video messages. These strategies can significantly improve engagement rates in both cold calling and social media campaigns (Munzai Solutions).
Data-Driven Iteration
While existing content has covered « Data-Driven Decision Making, » this section emphasizes iterative testing based on real-time data. For example, A/B testing of call scripts and social media ads can identify the most effective messaging strategies. Tools like Optimizely and Google Optimize facilitate this process (The Email Marketers).
Omnichannel Retargeting
This strategy involves using data from one channel to retarget prospects on another. For instance, leads who engage with social media posts can be retargeted via email or cold calls. Platforms like AdRoll and Criteo specialize in omnichannel retargeting (ClickInsights).
Compliance and Ethical Considerations
Adhering to regulations like GDPR and CCPA is critical for maintaining trust and avoiding penalties. This section expands on the previously discussed « Compliance and Ethical Considerations » by highlighting tools like OneTrust and TrustArc for compliance management (SalesHive).
AI-Enhanced Content Recommendations
AI-driven tools like Jasper and Grammarly can generate content recommendations for social media posts and cold call scripts, ensuring that messaging aligns with audience preferences and campaign objectives (The Email Marketers).
Conclusion
This research highlights the critical metrics, tools, and strategies for optimizing outbound marketing channels—email, social media, and cold calling—by benchmarking performance and leveraging advanced technologies. For email marketing, key metrics such as deliverability rates (95%-98%), open rates (15%-25%), and click-through rates (2%-5%) are essential benchmarks, with tools like ZeroBounce and Mailchimp enabling list hygiene, A/B testing, and campaign optimization. Social media campaigns benefit from metrics like engagement rates (1%-3% on Instagram, 0.5%-1% on LinkedIn), click-through rates (0.5%-1%), and cost per acquisition (CPA). Platforms such as Hootsuite and Sprout Social provide multi-platform analytics and CPA tracking to enhance performance. For cold calling, success rates (0.3%-2%), conversion rates (20% for high-quality leads), and follow-up rates are critical, with tools like Gong.io and SalesLoft offering advanced call analytics and automation.
The most significant findings emphasize the importance of personalization, cross-channel integration, and data-driven decision-making. Personalization, supported by tools like Amplemarket, boosts engagement across all channels, while integrating email, social media, and cold calling through platforms like ActiveCampaign ensures cohesive messaging and improved ROI. Advanced analytics tools such as HubSpot and Google Analytics enable businesses to track nuanced metrics like read time, sentiment, and lead quality, driving iterative improvements. Furthermore, compliance with regulations like GDPR and CCPA, facilitated by tools like OneTrust, is essential for maintaining trust and avoiding penalties.
To maximize the effectiveness of outbound marketing, businesses should adopt a multi-channel approach, leveraging AI-powered tools for predictive analytics, hyper-personalization, and campaign scalability. Continuous A/B testing, sentiment analysis, and omnichannel retargeting should be prioritized to refine strategies and improve engagement. By focusing on these best practices and leveraging the right tools, organizations can achieve higher deliverability, engagement, and conversion rates, ensuring sustainable growth and competitive advantage in their outbound marketing efforts.
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